配送ポリシー

Shipping Policy

This Shipping Policy describes how LunexaCare (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

Processing Times

All orders are processed within 1-3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Times

Estimated delivery time: 5–12 business days.

Delivery times may vary depending on the supplier, destination, and customs processing. Some orders may arrive sooner.

Please note that delivery times are estimates and not guaranteed.

Shipping Costs

We offer free standard shipping on all orders.

Tracking Information

Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1–3 business days to appear.

Shipping Restrictions

We currently ship to most countries worldwide. Some regions may be unavailable depending on supplier limitations.

Damaged, Lost, or Delayed Shipments

We are not responsible for delays caused by carriers, customs, or external factors beyond our control.

If your order is significantly delayed or arrives damaged, please contact us at luxacareco@gmail.com and we will assist you.

Contact Information

If you have any questions, please contact us at:
Email: luxacareco@gmail.com